병원조직의 인적자원과 사회자원이 의료서비스 제공자의 역할 스트레스 및 적응적 서비스 행동에 미치는 영향|RISS 상세보기

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다국어 초록 (Multilingual Abstract)

This study was conducted to identify organizational factors necessary for managing role stress among healthcare service providers and to empirically examine how role stressors influence specific job behaviors. To this end, intangible organizational resources—namely human capital and social capital—were established as hospital-level factors, and their effects on role stressors (role ambiguity, role overload, and role conflict) were analyzed in relation to adaptive service behavior. Based on these conceptual foundations, a comprehensive literature review was undertaken, followed by the development of hypotheses and a research model. To test these hypotheses, a survey was administered to nurses working in medium- to large-sized hospitals located in the Gyeongsang region, particularly in Busan and Changwon, yielding a total of 329 valid responses for analysis. The findings revealed that hospital human capital reduces role ambiguity but does not alleviate role overload. In contrast, hospital social capital was found to mitigate both role overload and role conflict. Furthermore, among the role stressors, role ambiguity and role overload were shown to diminish adaptive service behavior, whereas the influence of role conflict on adaptive service behavior was not supported.

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