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    기업의 ESG활동이 기업신뢰와 이미지를 통해 구매의도에 미치는 영향 = Effects of ESG Activities on Purchase Intention through Corporate Trust and Image

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    https://www.riss.kr/link?id=A109732690

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    This study analyzed the effect of corporate ESG activities on consumers' purchase intentions through corporate trust (trust based on expertise, trust based on goodwill), and image (perceived warmth, perceived competence). To this end, 373 respondents were analyzed through SPSS 28.0 and SmartPLS 4.0. As a result of the study, it was found that corporate ESG activities increase consumers' purchase intentions through corporate trust (trust based on expertise, trust based on goodwill) and image (perceived warmth, perceived competence). In particular, it was confirmed that corporate ESG activities play a role in increasing trust and emotional bond with consumers by strengthening corporate trust (trust based on expertise, trust based on goodwill), and image (perceived warmth, perceived competence). In addition, it was shown that these corporate ESG activities can act as a very important strategic factor for sustainable growth of a company in that they have a positive effect on consumer behavior in the long term. First, the purpose of this study is to analyze the positive impact of corporate ESG activities on trust and corporate image, and second, to analyze the impact of corporate ESG activities on consumer purchase intentions through corporate image and gaining customer trust. By using SmartPLS 4.0, reliability and validity were verified through factor analysis, correlation analysis was used to analyze the correlation between constituent concepts, and how the correlation between ESG activities, corporate trust, and corporate image affects consumers' purchase intentions was analyzed. This study is significant in that corporate ESG activities provide significant implications for companies to strategically utilize ESG to induce corporate image and positive consumer behavior (purchase intention) by building trust with customers.
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    This study analyzed the effect of corporate ESG activities on consumers' purchase intentions through corporate trust (trust based on expertise, trust based on goodwill), and image (perceived warmth, perceived competence). To this end, 373 respondents ...

    This study analyzed the effect of corporate ESG activities on consumers' purchase intentions through corporate trust (trust based on expertise, trust based on goodwill), and image (perceived warmth, perceived competence). To this end, 373 respondents were analyzed through SPSS 28.0 and SmartPLS 4.0. As a result of the study, it was found that corporate ESG activities increase consumers' purchase intentions through corporate trust (trust based on expertise, trust based on goodwill) and image (perceived warmth, perceived competence). In particular, it was confirmed that corporate ESG activities play a role in increasing trust and emotional bond with consumers by strengthening corporate trust (trust based on expertise, trust based on goodwill), and image (perceived warmth, perceived competence). In addition, it was shown that these corporate ESG activities can act as a very important strategic factor for sustainable growth of a company in that they have a positive effect on consumer behavior in the long term. First, the purpose of this study is to analyze the positive impact of corporate ESG activities on trust and corporate image, and second, to analyze the impact of corporate ESG activities on consumer purchase intentions through corporate image and gaining customer trust. By using SmartPLS 4.0, reliability and validity were verified through factor analysis, correlation analysis was used to analyze the correlation between constituent concepts, and how the correlation between ESG activities, corporate trust, and corporate image affects consumers' purchase intentions was analyzed. This study is significant in that corporate ESG activities provide significant implications for companies to strategically utilize ESG to induce corporate image and positive consumer behavior (purchase intention) by building trust with customers.

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