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회원제 골프장의 고객애호도 결정요인에 관한 연구 : 부산지역을 중심으로
강미정 靈山大學校 經營大學院 2007 국내석사
There are few studies for customer loyalty in membership golf course, but golf course revenue they are big and loyal customer to maintain customer satisfaction. Particularly among severe Competition market situation, golf course manager kept their customer to induce high quality service for membership golf course to enhance customer value and customer privacy. This study was required for 15 days (15 Nov. - 30 Nov.) and it used the membership golf course above 1 from point of the customer. Valid 261 questionnaires out of 300 questionnaires distributed were used for data process. And this study propose to explore the relationship with customer loyalty and determinant factor for membership golf course near the Pusan, Kyong-nam. The hazard Cronbach′s which analyzes the reliability and a propriety of measurement variable it used as coefficient and a factor analysis. It observed the effect where the golf course service factor goes mad to a satisfactory degree and the hazard which it sees the multiplex regression analysis which stands (Multiple regression) it executed. The sympathy characteristic factor who is that result golf course service factor as 0.374 affection (+) effect appeared with the fact that it goes mad, the shedding of blood characteristic factor as 0.286, the reliability factor as 0.104 affection (+) effect appeared with the fact that it goes mad. And there are propose hypotheses to test the relationship among customer value, customer privacy, relational benefits, service convenience, customer satisfaction, and customer loyalty for membership golf course. First, it will follow in population statistics feature and it means the difference will exist in the factor of service and satisfactory degree. Second, it will follow in personal quality and it means the difference will exist in the factor of service and satisfactory degree. Third, it will follow in golf course selection quality and it means the difference will exist in the factor of service and satisfactory degree. Fourth, the golf course factor of service the effect which considers to a satisfactory degree will go mad. According to a research result, it followed in personal purchase conduct and to membership golf course selection hour important item the blood which it draws, also the green fee, the distinction, the effect which considers to the pure with customer satisfactory degree of the command installation, reservation and location appeared with the fact that it goes mad. This study was focused on service quality factors of the study of the membership golf course. future should have to implement regarding the entire service quality on membership golf course. The research which it sees the result with afterwords is same. First, there was a difference which considers to sex consequently. Second, There was a difference which considers to member volume consequently. According to the research, parking lot for the customer, up-to-date utility system space and equipment of the exercise book and the rest thread back and the customer of the appearances and the club staffs of the staff or cadence unit health and with the technology advancement back with the interest back against a same personal portion inside being same, it appeared with the fact that the external form service factor effect goes mad to a satisfaction. It will be complete in the facility which comes to seem consequently in the customer and service and the environment civil official an interest in demand of the customers and are various it will have the staff which confront positively quick the trust regarding a disposal ability and the customer who are accurate it will wind and the place focus which cultivates customer satisfaction and it raises if goes out and there is a possibility the fact that it contributes in the corporate performance which it expects. Also the upgrade of the service factor and it plans a customer reception service education and a business accomplishment ability improvement, it propels sees necessary to establish the strategy for a competitive power improvement.
사회 참여 예술교육을 위한 지속 가능한 디자인 프로그램 개발 연구 : 고등학교 미술교육을 중심으로
강미정 경희대학교 교육대학원 2020 국내석사
Based on the contents of the ‘development of a sustainable design program for socially engaged art education' for high school students, this paper investigates a sustainable design program as a method for socially engaged art education. In addition, the purpose of the study is to expand our understandings of social issues such as human rights, safety, and environment, which are detailed areas of sustainable development education, in which students use sustainable design to seek and participate in solutions. Sustainable design is being treated as the most crucial topic for our future society and has gained a great interest in this era. The reason would be that students are able to notice the problems that happen directly or indirectly in their lives through the experience of the art teaching and expression activities, and they tend to seek ways to solve them. It is also because these activities will ultimately provide an opportunity for people to pay attention to learn the right personality and the world's various problems in their lives as they are one of the global democratic citizens. To this end, Chapter 2 explored the concept and necessity of understanding sustainable design The justification for learning sustainable design for social engaged art education is to make students recognize problems with their surroundings and to make them find out the fact that they are closely related to their real lives and lead them to seek solutions. In addition, it is necessary because we can build a sustainable society through sustainable design and preparation for future societies. Based on this concept and necessity, nine types of high school art textbooks were analyzed and surveyed on whether classes related to social engaged art education are currently conducted in high school art education. As a result of the analysis, the high school art textbook was able to find a proper illustration for the social engaged method in social engaged art education, but still there was a lack of explanation or class activity, which required more improvement. In Chapter 3, a total of three programs were developed and applied to reflect the 2015 Revised National Art Curriculum based on Chapter 2. The programs applied were composed of three programs for sustainable development which includes the notion of human rights, safety, and environment. Three program was the 'Universal Design Program for Experience Education for the Disabled', 'Transportation Cover Design Program for Traffic Safety Education', and 'Forest Design Program for Ecological Experience Education'. To this end, institutional model which is a response-based learning methods was applied that includes creative problem-solving methods, and project learning methods in consideration of high school achievement standards and hands-on activities. These method were able to develop a sense of problem with their surroundings by experiencing sustainable designs such as universal design, traffic sign design, and forest design through topics such as human rights, safety, and environment that they were not usually interested in. In addition, as a class that combines experience activities and expression activities, expression activities were closely linked based on the activities experienced directly in the experience activities, allowing students to conduct practical classes tailored to their individual contexts. Therefore, the active participation attitude and effectiveness of students were achieved through these activities. In Chapter 4, after applying sustainable design programs for social engaged art education, the educational effects were derived and measures to revitalize them were proposed. With the educational effect, first of all, the ability to solve problems through art has been improved. Second, social participation and community consciousness were improved through art. Third, the ability of world democratic citizens to understand value has been improved. Through this program, we have investigated an opportunity to solve problems that can be experienced in the surrounding environment and was able to learn about the social participation of art. Based on this analysis, we can lead us to the fact that the program should not end in a one-off manner but rather needs to be activated in order for it to continue to be carried out. As a way to revitalize this, the first is to expand socially engaged art education linking schools and communities. Second, establishing the direction of practice through mentoring of socially engaging artists. Third, developing sustainable design teaching and learning materials. Building upon the empirical data, we propose that, if we encounter and experience sustainable design frequently through this program, it will naturally be an opportunity to think about environmental, safety, and human rights issues naturally and to pay attention to the surrounding environment. 본 논문은 고등학교 학생들을 대상으로 ‘사회 참여 예술교육을 위한 지속 가능한 디자인 프로그램 개발’에 관한 내용을 토대로 사회 참여 예술교육을 위한 방안으로써 지속 가능한 디자인 프로그램을 개발하였다. 또한 지속 가능 발전 교육의 세부적인 분야인 인권, 안전, 환경과 같은 사회적 문제를 학생들이 지속 가능한 디자인을 활용하여 해결방안을 모색하고 참여하는 데 연구 목적을 두었다. 지속 가능한 디자인은 미래사회에서 더 중요하게 다뤄야 할 주제이고, 관심을 가져야 할 분야이다. 그 까닭은 우리의 생활 속에서 직·간접적으로 벌어지는 일들에 대한 문제를 학생들이 미술 교과의 체험과 표현 활동을 통해 문제를 인식하고, 이를 해결하는 방안을 모색할 수 있기 때문이다. 또한 이러한 활동을 통해 궁극적으로 세계 민주시민으로서 자질을 갖추고 살아가는 데 있어서 바른 인성과 세계의 여러 문제에 관심을 두는 계기를 마련할 수 있기 때문이다. 이를 위하여 2장에서는 지속 가능한 디자인의 이해를 위한 개념과 필요성에 대해서 알아보았다. 사회 참여 예술교육을 위한 지속 가능한 디자인을 배워야 할 당위성은 학생들이 주변 환경에 대한 문제 인식을 하여 자신의 실생활과 밀접하게 관련 있는 사실을 알고 해결방안을 모색할 수 있기 때문이다. 이와 더불어 미래 사회에 대한 대비와 지속 가능한 디자인을 통한 지속 가능한 사회를 구축할 수 있기 때문에 필요하다. 이와 같은 개념과 필요성을 바탕으로 현재 고등학교 미술교육에서 사회 참여 예술교육과 관련하여 수업이 실시되는 지에 대하여 고등학교 미술 교과서 9종을 분석하고 설문을 실시하였다. 분석한 결과, 고등학교 미술 교과서에서 사회 참여 예술교육에 대한 사회적 참여 방안에 대한 도판을 찾을 수 있었으나, 그와 관련한 설명이나 수업 활동이 부족한 부분이 있어 개선이 필요하였다. 3장에서는 2장의 내용을 바탕으로 2015 개정 미술과 교육과정을 반영하여 총 세 개의 프로그램을 개발하고 적용하였다. 개발하여 적용한 프로그램은 사회 참여 예술교육을 위하여 인권, 안전, 환경을 포함한 지속 가능한 발전을 위한 ‘장애인 체험교육을 위한 유니버설 디자인 프로그램’, ‘교통 안전교육을 위한 교통표지 디자인 프로그램’, ‘생태 체험교육을 위한 숲 디자인 프로그램’ 세 개의 프로그램으로 구성하였다. 이를 위한 수업모형은 고등학교 성취기준과 체험 활동을 고려하여 반응 중심 학습법, 창의적 문제 해결법, 프로젝트 학습법을 활용하여 적용하였다. 프로그램 적용 결과 학생들은 평소에 관심을 갖지 않은 인권, 안전, 환경과 같은 주제를 통해서 유니버설 디자인, 교통 표지판 디자인, 숲 디자인과 같은 지속 가능한 디자인을 직접 경험하면서 주변 문제에 대한 문제의식을 함양할 수 있었다. 또한 체험 활동과 표현 활동이 결합된 수업으로서, 체험 활동에서 직접 경험한 활동을 바탕으로 표현 활동이 연계되어 학생들 개개인의 맥락에 맞는 실제적인 수업을 진행할 수 있었다. 따라서 이와 같은 활동을 통해 학생들의 적극적인 참여 태도와 효과를 얻을 수 있었다. 4장에서는 사회 참여 예술교육을 위한 지속 가능한 디자인 프로그램을 적용한 후에, 교육적 효과를 도출하였고 그에 대한 활성화 방안을 제시하였다. 교육적 효과로 첫째, 미술을 통한 일상 문제해결 능력이 향상되었다. 둘째, 미술을 통한 사회참여와 공동체 의식 향상되었다. 셋째, 세계 민주시민의 가치 이해 능력 향상되었다. 이를 통하여 본 프로그램을 통해 주변 환경에서 경험할 수 있는 문제를 해결하고 미술의 사회적 참여 방안에 대해서 알 수 있는 계기를 마련하였다. 이를 바탕으로 본 프로그램이 단발성으로 끝나는 것이 아니라 지속적으로 이루어지기 위해선 그에 대한 활성화 방안이 요구된다. 이에 대한 활성화 방안으로 첫째, 학교와 지역사회를 연계한 사회 참여 예술교육 확대하는 것이다. 둘째, 사회 참여 예술가의 멘토링을 통한 실천 방향성 확립하는 것이다. 셋째, 지속 가능한 디자인 교수·학습 자료를 개발하는 것이다. 따라서 본 프로그램을 통해 지속 가능한 디자인을 자주 접하고, 경험하게 된다면 자연스럽게 환경, 안전, 인권 등의 문제를 자연스럽게 생각하고 주변 환경에 관심을 두는 계기가 될 것이다.
M.S. Thesis The Light Sleep Status of Night Shift Nurses Abstract This study was performed on the basis of 274 nurses for working in the night shiftwork at 2 university hospitals and 1 general hospital located at Daegu city to survey the recognition and status for having a light sleep for the nurses working in the night shift. The period of survey was for a month on April 2010. The structured self administered questionnaire in 46 questions of 7 questions for general characteristics, 10 questions related with sleeping pattern during daytime after the night shift working and 17 questions related with having a light sleep was used for survey. The nurses by 74.8% answered the experience of having a light sleep during night shift working in the experience ratio of light sleeping. The experience of having a light sleep and the night shift working days during the month had a significant association(p<0.01). The more days of night shift working were, the more experiences of having a light sleep were. The intensity of night shift working and the experience of having a light sleep had a significant association(p<0.01). The lighter in the work intensity was, the higher the experience in light sleep was. The drowsiness during the night shift working was more frequent after 4 AM was 56.6%. The experience of obstacle in nursing affairs due to drowsiness was 57.7%. The affairs in difficulties were 'difficulty in provision of medical recording', 'difficulty in responding to patients/guardians' and 'difficulty in compliance with treatment time'. The pattern of having a light sleep revealed that the time for light sleep less than 30 minutes was 78.5%, the location for light sleep in nurse station was 93.7% and 44.9% answered the light sleep was helpful for working. The heavy workload and the environment for light sleep was not established were most of answering for the reason of not having a light sleep. The average sleeping time in daytime after night time shiftwork and sleeping pattern did not show the association with the experience of having light sleep. The percentage for requiring the guarantee for having a light sleep was 85.8%, the time for light sleep was 54.5% for 30-60 minutes and many opinions were for asking resting room. However, 92.3% of them were against for the prolongation of the working time equivalent to the light sleep. It was answered that the environment of the night time working was more influential than the sleeping time during daytime. Owing to the result for answering of potentiality influencing to the nursing affairs, having a light sleep during working can not be guaranteed in principle, but the guideline for the light sleep for the nurses during the night time working is essential if it is not avoidable in reality. It is considered that the method of guaranteeing the short time light sleep within the scope of not hindering the affairs shall be surveyed if it is necessary.
This study conducted a survey of 326 nurses who were working at hospitals in Daegu on their perception and preference of nurse uniforms, and based on the survey result, designed initial models, carried out dressing tests three times, and presented a modern styled good-looking and functional pattern of uniform fitted to the body and easy for work. To evaluate the pattern, this study compared and analyzed it through a sensory evaluation. The conclusions were as follows. 1. Survey on Preference The most importance factors of uniforms appeared to be functionality, elegance and symbolic significance in their order, and the degree of satisfaction was 2.3 on average, and low in all of functionality, elegance and symbolic significance. With regard to preference of uniforms, the combination of an upper garment and trousers was the most popular. The most preferred style for the upper garment was a long one between the waist and the hips, collarless, princess line style, with front buttons and set-in sleeves. The most preferred style of trousers was a simple one with a front zipper. The preferred color was blue for both upper garments and trousers. As for patterns and materials, nurses preferred upper garments and trousers with no patterns, and made of cotton mixed with polyester. 2. Research Pattern For making the neckline of the upper garment ample, the front neckline was 0.5cm from the front neck point and 1cm from the side neck point, and the back neckline was 0.5cm from the side neck point. The bust line was extended by 1cm and the hip was extended by 0.5cm. The armpit points were lowered by 1cm. The back centerline receded by 0.5cm from the waistline, and the ends of the shoulder darts were shifted by 0.5cm toward the back centerline. Considering fitness for work, the ridge of the sleeve was lowered by 1cm, and the end lines of the sleeves were set in by 1cm. The waistline of the trousers was lowered by 2.5cm, and the waist dart was shortened by 1cm. The girth of the crotch of the back piece was lengthened by 1cm to give a room to the girth of the crotch and the thighs. 3. Sensory Evaluation The average score on outward appearance was 4.36 for the research pattern and 2.35 for the test pattern. The average score on trousers was 4.33 for the research pattern, which was higher than 2.35 for the test pattern. According to the results of verifying significant differences in test items between the two patterns, significant differences were found between the two patterns in both upper garments and trousers at a significance level p≤0.01. The average score on functionality was 4.91 for the research pattern and 2.00 for the test pattern, and the average score on trousers was 4.33 for the research pattern, which was higher than 2.20 for the test pattern. According to the results of verifying significant differences in test items between the two patterns, significant differences were found between the two patterns in both upper garments and trousers at a significance level p≤0.05. According to the results of a comprehensive sensory evaluation, the research pattern appeared to be superior to the test pattern in standing and moving postures. As this study was limited to nurses' summer uniforms, it is necessary to also study winter uniforms.